Terms & Conditions

We guarantee

Customer satisfaction is very important for us!
We understand that very important to send Freshest Flowers and Gifts to a loved one On-Time delivery and the happiness that it will bring.
The guarantee assures you that all orders are handled by professional florists from freshest flowers. All flower arrangements will be fresh and delivered personally.

Our guarantee comprises:

* delivery of the ordered product by the florist

* in fresh and perfect condition

* on the requested date

* at the price offered by Russia-Flower.com on the day of delivery

Nevertheless, should there be any complaint, the addressee can contact us. The latter guarantees the delivered product for at least three days - 72 hours after delivery - with respect to quality, and will replace the product with another one if the flowers or plants that are the subject of any claim are returned to the shop within this period.

This guarantee is your assurance that your order will be executed with love and care, and that only the highest quality products will be used. However, should you not be satisfied with the delivery or quality, please let us know within 5 days latest from the date of delivery.

All information required to process your order will be treated confidentially and will not be passed to to third parties.

How to order flowers?

Ordering at the Russia-Flower.com online shop is easy. Just follow these simple steps:
1. Choose your flower gift from the selection of bouquets and arrangements.
2. Enter your personal information.
3. Enter the address of the recipient, the delivery date and your card message.
4. You will receive an order confirmation on your screen by clicking "purchase".

Important Information:

To process your order on time and without any delay, please make sure that the address of the recipient is full and correct. Please check carefully that the delivery address is complete and correct and it includes local telephone number(s). We cannot accept any liability for late or non-delivery due to an incorrect or incomplete address. For hospital and hotel deliveries requires additional information: room number, full name and etc. The delivery is only granted to the reception

Prices

Flowers and gifts prices naturally fluctuate according to season. The prices given at Russia-Flower.com include delivery local VAT or sales tax and not include delivery charges depending of region. If the recipient refuses to accept the flowers without any reason, the full charges are due, and will be billed.

Credit Card Payment

The credit card charges are accepted in USD. If your account of your credit card in a different currency that your credit card company will calculate the price based on their official daily exchange rate.

Delivery

Please take into account the difference in time zones & public business hours in Russia (+2 GMT)
The same day delivery on the date of your order can only be guaranteed under the following conditions:
1. If the order was not received on holidays and during office hours only.
2. We cannot guarantee deliveries on Sundays and public holidays.
3. Campgrounds, military bases, boats, sea ports or airports are not guaranteed delivery addresses.

Please read our Delivery Policy as the Terms & Conditions includes it too.

Order Confirmation

You will receive an order confirmation via email within a few minutes including your order number and detailed information of the purchased product if you have mentioned your correct email address. We shall contact you as soon as possible if it will be found a mistake or any additional contact information will be required.

Substitution Policy

Flowers are seasonal products and some varieties will therefore not always be available and floral substitutions are necessary due to temporary availability issues. We are unable to guarantee permanent availability of specific flowers, especially if orders are received at short notice.
A bouquet may thus look slightly different to that shown at Russia-Flower.com online shop. Our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value as shown in the online picture.

Cancellations

Flower orders can be cancelled up to one working days before the delivery date by giving the order number or other details if required. Cancellation after this time can only be accepted in exceptional circumstances, and repayment cannot be guaranteed. Cancellations should be announced by e-mail.

Delivery Policy

Please read the Delivery Policy Here. The Delivery Policy is the integral part of this Terms & Conditions.

Please contact our customer service for all your questions and suggestions. We thank you for the trust as you've placed your order in our online flower shop.